Refund Policy

Last updated: 2 October 2026

All Indigle payments are final. We do not offer refunds.

1. No refunds

Indigle School ERP subscriptions are paid in advance, monthly or yearly. Once a payment is made, it will not be refunded, in full or in part. This applies to:

• cancelling part-way through a billing period;
• time, features, or student capacity you did not use;
• moving to a smaller plan;
• your account being suspended or closed for breaking our Terms of Use.

Please check the plan details on our pricing page, or request a demo, before you pay.

2. Cancelling

You can cancel at any time by emailing [email protected] from your account email. Your subscription stays active until the end of the period you have paid for, and is not renewed after that. Subscriptions never renew or charge you automatically.

3. Payment errors

A payment error is not a refund. If something goes wrong with the payment itself, we will put it right:

• Charged twice for the same period: we return the duplicate payment.
• Money debited but the payment failed: Razorpay and your bank usually reverse this automatically within 5 to 7 working days. If it has not come back after that, contact us and we will help trace it.

To report a payment error, email [email protected] within 30 days of the payment, with your school name, the payment date, and the Razorpay payment ID from your receipt. Confirmed duplicate payments are returned to the original payment method, usually within 5 to 7 working days.

4. Contact

Billing questions: [email protected] or +91-9555462178. You can also send us a message.